Vivint Authorized Retailer Logan
Smart Security Specialists -- Your Vivint Authorized Dealer Covering Logan & Surrounding Areas

What should I do when my Logan home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your home – and your family – against the multitude of risks you might face, like break-ins, fire, and flooding. Despite the fact that your home may be prepared, that doesn’t necessarily mean you are. Do you understand what to do if your Logan home alarm system goes off? The blasting of an alarm is often jarring, bewildering, and could cause panic. Your best option is to stay calm and follow these simple suggestions.

Actions to Take When Your Home Alarm System In Logan Goes Off

It’s a scenario no one wants to be in, but it’s also why you ordered a home alarm system originally. You’re roused in the wee hours of the morning with the unmistakable blasting of an alarm after a home security component has been activated. So what should you do?

  1. Stay calm. This is easy to say but harder to do when your home security alarm is blaring, and your heart is beating rapidly. But keeping yourself calm is the optimal way to evaluate the situation. Avoid the impulse of trying to handle the emergency on your own instead let your monitoring specialists and first responders do their job.
  2. Attend to your family members. Your main focus should be your loved ones and moving them out of danger. If you are dealing with a burglary, this might mean going to an appointed safe room as far from entrances as possible. There’s a good chance that your alarm may have scared off the invader, but it’s always wiser to be safe than sorry. If there’s smoke or a blaze, please leave your house immediately.
  3. Remember your cell phone. Nowadays, most individuals take their phones constantly with them, but you may forget to grab it during an emergency. Try to remember it. You’ll have the chance to stay connected with your monitoring specialists and obtain updates through your home security app.

Connect With Your 24/7 Monitoring Specialists

The moment your home alarm system in Logan goes off, your 24/7 monitoring specialists will spring to action. The first move is to verify your alarm, and that means communicating with you. The protocol they abide by is dependent on the sort of emergency. For instance, when a medical emergency occurs, a single effort will be made to get in touch with you before assistance is dispatched. If you have a burglary alarm - the most typical type of alarm - a monitoring professional will follow these procedures to get in touch with you:

  • An effort will be made to contact you using the command hub. You will typically be required to supply a passcode.
  • If that effort isn’t successful, a call is attempted to your principal contact number.
  • A second number or your primary contact person is tried next.
  • If there still isn’t an answer, nearby police are deployed.
  • Your monitoring professionals will attempt to reach you again once the proper authorities are contacted.

If you're not in a situation where you can communicate with the monitoring team, that’s OK. Assistance will still be sent even if you're not available to substantiate the emergency.

Get prepared for any emergency with a Vivint home alarm system in Logan

Be prepared for any emergency with a modern home alarm system in Logan from Vivint. Contact (562) 376-5457 to begin designing your property’s protection today.